Frequently Asked Questions
Why is oil not the first step?
Oil can add moisture. It does not wash away buildup. If buildup is the problem, clean first.
Is scalp oil bad?
No. Cleansing and oil have different jobs.
What is EXTRACT™?
EXTRACT™ is Step 1. It helps wash away scalp buildup and styling residue.
What comes next?
RESTORE™ freshens the scalp. PURIFY™ adds moisture. VELVET CLEAN™ is an optional fresh finish.
Does EXTRACT™ replace shampoo?
No. Follow your normal cleansing routine and each product label.
Can I use the routine before a protective style?
Yes, it is designed as cosmetic scalp prep before styles such as braids, wigs, sew-ins, and loc maintenance.
What if my scalp hurts or looks badly irritated?
Stop cosmetic use. For pain, sores, bleeding, swelling, discharge, severe irritation, or sudden hair loss, contact a qualified healthcare professional.
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